Robert Turner

Skills

Operating Systems: UNIX (FreeBSD, Solaris), Linux (Fedora, Redhat, Debian), Cisco IOS 12.x, Cisco PIX/ASA 7.x
Programming Languages: PERL, CGI, PHP, SQL, UNIX Shells
Server Hardware: Sun (E450, v210, v240), Dell (650, 1750, 1900, 2950), IBM x3550 and clone hardware
Network Hardware: Cisco (7200 and PIX 515E), Foundry (BigIron 8000, FastIron, and ServerIronXL/4G), and F5 BigIP
Network Technologies: TCP/IPv4, FastEthernet, Gigabit Ethernet, FDDI, VRRP, VRRP-E, OSPF, ATM, and some BGP
SIP Technologies: Broadsoft Feature Servers (R13,R14), Audiocodes Ncite SBC, Sansay VSX and SPX

Qualifications

Red Hat Certified Engineer (RHEL5), Red Hat Certified Technician (RHEL5)
Broadsoft Administrator Training (REL14)
AS in CIS, Lexington Community College

Professional Experience

Systems/Network Engineer, VP, ProTack, LLC, Lexington, KY, July 2008 – Present
Provide consulting services and engineering assistance to SMBs and MSPs in the local market. Designed and implemented scalable, secure, fault tolerant mail system utilizing Zimbra as core service offering for hosted services to SMBs, MSPs, and other wholesale clients. Design and implement advanced monitoring solutions leveraging Zenoss as a registered Partner.

Systems/Network Engineer, Wispnet/SinglePipe, Lexington, KY, March 2005 – July 2008
Designed and implemented voicemail system and endpoint provisioning system used as back office services for VOIP. Configured and managed Layer 2/3 switches, routers, load balancers, security policies, firewall rules, and network services involved in hosting managed modem and VOIP services. Designed systems to automate NOC responsibilities such as management of wholesale services, monitoring, and alerting. Designed and maintained secure, scalable, and highly available services such as DNS, HTTP, FTP, POP, SMTP, LMTP, SIP and RADIUS utilizing LDAP, and MySQL for directory services. Lowered TCO by leveraging Open Source software.

Operations Network Administrator, Insight, Lexington, KY, April 2001 – March 2005
Utilized the Cable Modem Termination System to troubleshoot advanced cable modem connectivity and network security issues. Established network performance and services monitoring via SNMP utilizing CACTI and MRTG as frontends. Managed handheld wireless devices and maintained WAN/LAN/VPN connections and client systems for database access to ICOMS AS/400. Managed Intranet web content and database applications.

ResNet Technical Advisor / Trainer, UK, Lexington, KY, August 1999 - April 2001
Coordinated with Insight Communications and NEMOC to identify and resolve problems beyond ResNet responsibilities. Developed processes, trained and supervised new employees at the beginning of Spring / Fall Semesters. Diagnosed and repaired advanced PC problems prohibiting network connectivity for students and faculty

Information Technology Technician, KY Department of Transportation, Frankfort, KY, May 1999-August 2000
Managed Windows NT 4 Servers with Novell Netware Zenworks to provide content for users. Established network connectivity to multiple divisions and user terminals to provide user connectivity to application over the network.

Network / Computer Technician, Hopkinsville Community College, Hopkinsville, KY, September 1998 - May 1999
Maintained the computer lab and repaired computers with software problems. Provided technical support for programs utilized by students to complete college assignments.